Subscription Agreement

This Subscription Agreement applies when you subscribe to any paid MstawiPro plan — Personal, Business Owner, or Practice. It forms part of, and should be read together with, the MstawiPro Terms of Service and Privacy Policy. Where this agreement and the Terms of Service conflict on a billing matter, this agreement applies.

Paid plans are priced from a monthly base that includes a set number of client workspaces and team seats. You choose your configuration when you subscribe, and the total shown at checkout is what you will be charged:

• Base plan fee — covers the workspaces and seats included with your plan
• Additional workspaces — charged at the per-workspace rate shown at checkout
• Additional team seats — charged at the per-seat rate shown at checkout

The included allowances and add-on rates in effect for your plan are displayed on the pricing page and on the signup screen before you confirm. Workspaces and seats can be increased at any time from your account.

You may pay monthly or annually. Annual plans are billed up front at the discounted annual rate shown at checkout. Subscriptions renew automatically at the end of each billing period at the then-current rate for your configuration, unless cancelled at least 24 hours before the renewal date. We will attempt to charge the payment method on file on the renewal date.

All prices are in Kenya Shillings (KES) and include applicable taxes unless stated otherwise. We accept M-Pesa and card payments through our licensed payment providers. We do not store full card numbers — only the reference or last four digits needed to identify the payment method. You are responsible for keeping a valid payment method on file.

You may add workspaces or seats at any time; the additional charge is applied from the date of the change and prorated against the remainder of your current billing period. Reductions in workspaces or seats, and downgrades to a lower plan, take effect at the start of your next billing period — we do not refund the unused portion of a period you have already paid for.

If a renewal payment fails, we will notify you and retry over the following days. If payment remains outstanding, we may suspend access to paid features until the balance is settled. Your data is retained during suspension. Accounts that remain unpaid may be downgraded or closed in line with the Termination section of our Terms of Service.

Refunds are available within 7 days of your first purchase, provided no IT1 return has been generated on the account. One-off filings are non-refundable once the IT1 file has been downloaded. Renewal charges are not refundable, but you may cancel at any time to prevent the next renewal. Approved refunds are returned to the original payment method.

You may cancel your subscription at any time from Settings. Cancellation stops future renewals; your plan remains active for the rest of the period you have already paid for. After that, the account reverts to limited access and paid features — including additional workspaces and seats — are disabled.

We may change plan prices or add-on rates. Existing subscribers will be notified by email at least 30 days before a change takes effect, and the new price applies from the next renewal after that notice period. If you do not accept a price change, you may cancel before it takes effect.

If you subscribe as a tax practice or agent, you are billed for the workspaces and seats you configure, regardless of how many are actively in use. You remain responsible for obtaining each client's consent before acting on their behalf, for the conduct of every team member you invite, and for all charges incurred on your practice account.

Cancelling a subscription does not immediately delete your data. Records are retained and then deleted according to the retention schedule in our Privacy Policy. You can export your documents and filings before cancelling, and you may request earlier deletion at any time.

Billing enquiries: billing@mstawi.co.ke
Legal enquiries: legal@mstawi.co.ke